Terms of Service — Glow Pool Service

Last updated: 7/4/2026

These Terms of Service ("Agreement") govern the weekly pool cleaning and maintenance services ("Services") provided by Glow Pool Service ("Company," "we," "us," or "our") to you ("Customer," "you," or "your"). By enrolling in or accepting Services from Glow Pool Service, you agree to be bound by this Agreement.

1. Scope of Services

Glow Pool Service provides weekly residential pool maintenance. Each standard weekly visit includes:

Skimming the pool surface and removing surface debris
Emptying and checking skimmer and pump baskets
Brushing pool walls, steps, and tile line
Vacuuming the pool floor as needed
Testing and balancing water chemistry (chlorine, pH, alkalinity, and related levels)
Supplying routine maintenance chemicals as needed to maintain safe, balanced water
Visual inspection of visible equipment for signs of malfunction
An emailed or texted summary following each visit noting the work performed

Filter cleaning is performed on an as-needed basis, typically every 4–6 months depending on pool usage and debris load. Filter cleans are billed separately from the monthly maintenance rate at a flat rate of $80 per clean, automatically charged to Customer's account at the time service is performed.

Specialty treatments (algaecide, phosphate removers, salt cell cleaning, etc.) may be applied at our discretion as conditions require and may be billed as an add-on where applicable.

Every Glow Pool Service technician is a Certified Pool Operator (CPO), reflecting our commitment to trained, qualified service on every visit.

2. Customer Responsibilities

To allow us to perform Services safely and efficiently, Customer agrees to:

Provide clear, unobstructed access to the pool and equipment area on the scheduled service day
Secure any pets during the service window
Remove floating toys, mats, and non-automatic covers prior to service
Maintain the pool water at a proper operating level (generally at or near the middle of the skimmer opening); refilling or draining a pool is outside the scope of routine weekly service and may be arranged as a separate paid visit
Promptly report any equipment issues, water quality concerns, or service problems to our office
Notify us in writing of any change to billing, contact, or property access information

By providing a phone number to Glow Pool Service, you consent to receive service-related text messages, including appointment updates and review requests. Message and data rates may apply. Reply STOP at any time to opt out.

3. Billing and Payment

Service is billed on a flat monthly rate, regardless of the exact number of visits in a given calendar month.
Invoices are due no later than the 15th of each month. Payments received after the 15th are considered late.
A $25 late fee will be applied to any invoice not paid by the 15th of the month.
Our monthly rate reflects routine maintenance of a properly functioning pool with normal seasonal debris. Excessive cleanup required due to storms, construction dust, tree debris, or similar conditions beyond normal wear may incur an additional charge, which we will communicate before performing the extra work where practical.
Minor repairs or replacement parts valued at $75 or less (such as o-rings, baskets, pressure gauges, or similar low-cost items) may be completed during a routine visit and will be automatically billed to Customer's account without separate pre-authorization.
Filter cleans are billed separately at $80 per clean, as described in Section 1.
If collection action becomes necessary due to non-payment, Customer agrees to reimburse Glow Pool Service for reasonable costs of collection, including applicable administrative fees, to the extent permitted by Nevada law.

4. Scheduling

We aim to service each pool on a consistent weekly day; however, routing, staffing, holidays, or weather may occasionally require a schedule adjustment. We will make reasonable efforts to notify Customers in advance of any changes.

In the event of unsafe conditions (lightning, severe wind, flooding, etc.), we may perform a modified visit limited to basic chemical and safety checks rather than full service, and will resume full service at the next scheduled visit.

5. Cancellation

Glow Pool Service does not require long-term contracts. Customer may cancel Services at any time by providing written notice (email or text) to our office. Service will be discontinued effective at the end of the then-current billing cycle unless otherwise agreed in writing.

6. Service Team

While we make reasonable efforts to assign a consistent technician to each route, staffing changes, time off, or business growth may require reassignment from time to time. All technicians are Certified Pool Operators (CPO).

7. Limitation of Liability

Glow Pool Service will perform Services using reasonable care consistent with industry standards. We are not responsible for pre-existing equipment defects, damage resulting from Customer's failure to meet the responsibilities in Section 2, or conditions beyond our reasonable control. Any equipment malfunction identified during a routine visit beyond the minor repair threshold above may require a separate diagnostic or repair visit, billed independently of this Agreement.

8. Governing Law

This Agreement is governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

9. Changes to This Agreement

We may update these Terms from time to time to reflect changes in our services or policies. Continued use of Services after an update constitutes acceptance of the revised Terms.

Glow Pool Service was founded with the intention to bring amazing, unheard of service at a fair price to Clark County. Each of our technicians is background checked and certified as a Certified Pool Operator which is unique among local pool service companies. We are committed to providing the best service and experience for our customers as possible. While we strive for perfection, we are human and will make mistakes. However, we promise that we will always address and fix any customer concerns!